How to Contact Support

Before Contacting Support#

First, check Q&A and Troubleshooting for the same symptom. You can search the site for an error message or feature name to jump directly to a relevant answer.

Support Channel#

If the problem remains unresolved, contact us in the [❓｜help_質問] channel on the Eden Labs Discord.

Information to Include#

Providing as much of the following information as possible helps us investigate the issue more quickly.

• きせった (Kisetter) version
• Unity version and environment (VRChat, Warudo, or a general Unity project)
• Feature or mode used (Auto Fitting, Manual Fitting, BlendShape Generator, and so on)
• Full error message shown in the Unity Console
• Steps performed immediately before the issue occurred
• Screenshots showing the きせった (Kisetter) settings and Hierarchy
• Whether the issue occurs consistently

Example Request#

Kisetter version: 3.1.1
Unity version: 2022.3.22f1
Feature: Auto Fitting Mode
Issue: A Body Mesh not found message appears after clicking Run ALL
What I tried: Disabled automatic Body Mesh assignment and assigned it manually
Error message: (full error message from the Unity Console)